Why Am I Being Charged for Amazon Music? Fixed!

Part 1. Why am I Being Charged for Amazon Music

Being unexpectedly charged can be frustrating, and it's important to understand the reason behind the chargeback. If you're an Amazon Prime member who doesn't need an additional subscription for Amazon Music, but were charged unexpectedly, consider the possible reasons listed below. Likely, if you're only a trial user of Amazon Music and have also been charged without explanation, the following contents may give you the answer.

1.1 Accidently Subscribed to Amazon Music Unlimited

As a Prime member, you can upgrade Amazon Music Prime to Unlimited for $9.99 a month and $99 a year. Because of the higher price, there is no doubt that Amazon Music Unlimited members can enjoy more features and services than Prime members. Then in the process of using Amazon Music, there's a good chance that you've inadvertently clicked on Amazon's promotions and offers about Amazon Music Unlimited without reading the offers carefully. Now you can go to your settings and check your subscription status. If your subscription becomes an Amazon Music Unlimited and you don't really need it, you can choose to cancel it with the specific steps in Part 2.

If you want to know more about the detailed difference between Amazon Music Unlimited and Prime, including price and other features, this post may help you:

Amazon Music Prime VS. Unlimited: What Are the Differences?

Amazon Music offers 2 paid tiers for users: Amazon Music Prime and Unlimited. You can check the differences between them to choose which is better for you in this post.

1.2 Signed up for the Additional Subscription Unexpectedly

You may be signed up for an additional subscription that is not included in Amazon Prime. While Amazon Music Prime is part of your Prime benefits, services like Prime Video require separate subscriptions. Each channel or service has its own monthly fee, which will be added to your Amazon account if you subscribe to them accidently. If you're enjoying the overall value of Amazon Prime, keep in mind that these additional subscriptions can increase your total charges.

Generally speaking, you can access music streaming and Amazon Music Prime Video's basic library of TV shows and movies with Amazon Prime. However, you need separately subscribe to Prime Video to enjoy premium channels like HBO, Showtime, and Starz. That is to say, you may have mistakenly clicked the information related to Prime Video resulting in another Amazon subscription with unknown charges. Since it's also an itemized service under Amazon, you can check if you have mistakenly subscribed to Prime Video within Amazon Store and cancel it. The exact steps are as follows.

1. Go to the official Amazon Store.
2. Locate the All option at the top left corner of the main interface.



3. Scroll down and select Your Account, which will bring you to a new page.



4. Scroll down until you can see the Memberships & Subscription section, where you can clearly check all the item you may subscribed.

1.3 Forgot to Cancel Your Free Trial

If you initially signed up for a free trial of Amazon Music Unlimited and don't want to continue this subscription afterward, you should cancel your trial before the 30-day trial period ends. Otherwise, Amazon Music will automatically renew your Amazon Music Unlimited membership and charge you accordingly. You can check if the reason for your chargeback is due to the auto-renewal of the Unlimited membership after the trial period expires.

1. Navigate to Your Memberships & Subscriptions.
2. Click the Cancel Subscription button next to the Amazon Music Unlimited/Prime free trial.
3. You will be taken to the cancellation page and follow the prompts to complete the cancellation. If you cancel it successfully, you can still enjoy the features of Unlimited/Prime until this trial period expires.

If you want to extend the trial time, this post will tell you how to get longer free trial:

How to Get Amazon Music Free Trial in 2024

Searching for how to get Amazon Music Unlimited for free? This article will show you methods to get Amazon Music free trial for 1/3/4 months.

1.4 Family Plan Charges

If you're an Amazon Music Unlimited Family Plan subscriber, all additional charges incurred by six accounts will be combined and reflected in the main account. Amazon's family plan allows multiple family members to access the service, so you can check or ask your family members if they have ever had additional subscriptions to any service. You can refer to the reasons mentioned above.

1.5 Have Multiple Amazon Music Accounts

If the user has multiple accounts on Amazon Music, the fee will be charged for each of the accounts. You can check that if you have other accounts on this music streaming service.

1.6 Accidentally Upgrade Your Plan via Echo

"I am charged 5.99 every month (used to be 4.99). What is the 5.99 monthly Amazon music charge for? I am billed every month but I don't use Amazon for music." –-Amazon Forum

Amazon Music $4.99/$5.99 charge indicates a single-device Music Unlimited plan. Thus, unexpected charge by Amazon Music may occur if you have an Echo device and use voice commands to control your Amazon Music streaming. With Echo, you or someone in your home may requested a song which requires Amazon Music Unlimited, then accepted Alexa's upgrade offer, which activated the subscription inadvertently. To cancel the accident subscription, go to Part 2 to check the exact steps. Also, it's advisable to turn off the voice purchasing or set a voice code for purchases made with Alexa. Here is a step-by-step tutorial.

1. Open your Alexa app on your device.
2. Click on More > Settings.
3. Select Account Settings > Voice Purchasing > Manage.
4. Turn Voice Purchasing off or you can set your voice code to 4 digits.

1.7 Incorrect Billing and Banal Error

The last reason is more unlikely but cannot be ruled out. Sometimes your billing charges are not authorized or are not correct. If you confirm that some of the charges are incorrect or fraudulent, then it's best that you contact Amazon's customer service immediately. It is also possible that the problem is caused by certain bug in the app, and you can try reinstalling the Amazon Music app or contacting Amazon customer service if that doesn't help.

Part 2. How to Cancel and Manage Your Subscription

Almost all of the reasons mentioned above are related to your subscription. Whether you mistakenly upgraded to an Amazon Music Unlimited membership or triggered an additional subscription, you can cancel your Amazon Music subscription with the tutorial below, which may vary by the channel you sign up with.

• Cancel Amazon Music on Web

  1. Open the Amazon Music web player on your device and navigate to the Settings section.
  2. Click on Your Amazon Music Settings to view the details of your account subscription.

  

  3. Select the Cancel subscription option and follow the prompts to complete the cancellation.
  4. If you have an Echo device, you can also perform this action using a voice command. Simply say, "Alexa, downgrade Amazon Music."

• Cancel Amazon Music on Phone

  For iPhone user:

  1. On iOS devices, open the Settings app.
  2. Tap Your Name, then Subscriptions.
  3. Find the Amazon Music subscription, then tap it.
  4. Scroll down to click Cancel Subscription button to confirm Amazon Music subscription cancellation.

  

  For Android user:

  1. First, launch the Amazon Music app and tap the "Settings" icon located in the upper right corner.
  2. Locate Your Account and click on the Music Settings.
  3. Then a new window will pop up. Click on the Cancel Subscription bar and follow the prompts to confirm.

  

• Cancel Amazon Music via iTunes/Music

  1. On desktop, open the iTunes on your Windows PC or Mac, or open the Music app on your Mac with macOS Catalina version or later.
  2. At the top menu, click on Account then View My Account.
  3. In the new page, scroll down to the bottom, then you will see Settings section.
  4. Tap on Manage. Once the new page pops up, scroll down to find Amazon Music.

  

  5. Click Edit, then Cancel Subscription.

If you want to get a refund after canceling your subscription, the chance of success is slim. Amazon Music does not offer refunds for subscriptions that have already been charged. However, if you want to get a refund for the unexpected subscription, contacting customer support may help you resolve the issue.

Bonus Tip: Download Amazon Music to MP3 to Avoid Extra Payment

In a word, you can manage your subscription to avoid unexpected payments in Amazon Music. Or you can download Amazon Music in MP3 format to listen to music without the Amazon Music app. With Amazon Music files, you can transfer them to your mobile phone or other devices to play offline. ViWizard Amazon Music Converter is an amazing Amazon Music converter that can help you download and convert songs from Amazon Music Prime, Amazon Music Unlimited, and Amazon Music HD.

When you use this converter to download and convert Amazon tracks, you can choose from six file output formats MP3, AAC, WAV, FLAC, M4A, and M4B, and retain the original audio quality and ID3 tag information. In addition, the 5x download speed provided by ViWizard also allows you to get the music files you want in a short time. ViWizard is an ideal solution to download Amazon Music songs for listening anywhere, and you can't miss it if you want to avoid unnecessary extra charges in the Amazon Music app.

Key Features of ViWizard Amazon Music Converter

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• Download songs from Amazon Music Prime, Unlimited, and HD Music
• Convert Amazon Music songs to MP3, AAC, M4A, M4B, FLAC, and WAV
• Retain the original ID3 tags and lossless audio quality of Amazon Music
• Support customizing the output audio parameters for Amazon Music

Step 1Upload Amazon Music to Converter

After downloading and launching ViWizard, you can copy and paste the target music link into the search bar. Or you can drag and drop music from the Amazon Music app directly.

Step 2Personalize Output Format and Parameters

Once your desired tracks are added, click the menu icon in the upper right corner. Then choose the Preferences button and the Convert tab. On the pop-up window, you can set format, channel, sample rate, and bit rate. After that, click the OK button to save your changes.

Step 3Download Amazon Music to MP3

Start the conversion by clicking the Convert button at the bottom. Then ViWizard will convert and download your Amazon Music on your computer quickly. After conversion, you can browse the converted music files at the Converted icon.

Final Thoughts

Now, you should have learned the reasons you got charged for Amazon Music. Hopefully, the solution mentioned above also can help you solve the problem. Of course, if the issue of Amazon Music extra charges occurs frequently and is difficult to solve, don't forget that ViWizard Amazon Music Converter can help you listen to Amazon Music without using the Amazon Music app. When you download Amazon music as music files and transfer them to your mobile phone to listen without using the app, it may reduce the possibility of accidentally touching other subscriptions to a certain extent.