Amazon Music is one of the most popular streaming services, offering millions of songs, albums, and playlists to music lovers worldwide. However, like all digital platforms, users occasionally encounter playback errors that prevent them from enjoying their favorite tracks. If you're facing issues like "Amazon Music playback error" or "Amazon Music playback failed," don't worry. In this article, we'll explore the reasons behind Amazon Music playback errors, common fixes, and specific troubleshooting steps to resolve various issues.
Part 1. Why Does Amazon Music Always Have Playback Error?
Amazon Music playback errors can occur for various reasons, both from the app itself and your device. Different from Amazon Music download error, Amazon Music playback error is about Amazon Music not playing songs or Amazon Music keeps stopping but with an error message. It's frustrating that this error will cause a hours-long hiccup. It is even more frustrating that it persists on whatever mode - online streaming or offline listening, well, until it is fixed.
Temporary Glitch
For starters, a temporary glitch can be the most possible cause of all kinds of Amazon Music errors, including Amazon Music playback error. The glitch within the Amazon Music app is interfering with its operations, like streaming music, thus resulting in the issue at hand.
Amazon Music App Old Version
Sometimes Amazon Music playback failed because the Amazon Music under use is an old version. In this situation, the playback error Amazon Music would keep coming up with an error message until there's a latest update. Soon users would find more problems with Amazon Music and an immediate update can get things back on the track.
Unstable Internet Connection
To stream music from the Amazon Music, a working internet connection of Wi-Fi or a mobile network must be connected. If the internet connection is too slow to stream music, like HD Music, Amazon Music will have a hiccup and sort all these kinds of Amazon Music errors into a not specific Amazon Music playback error and send an error message.
Corrupt Amazon Music Cache
Amazon Music Cache, a set of files and data about the Amazon Music app, can also be corrupt. Amazon Music can't stream fine without space to stream music.
Part 2. Common Fixes to All Amazon Music Playback Error
Since there are many kinds Amazon Music playback error due to various reasons, we'd like to provide you with some common fixes which may get you out of the problems as quickly as possible.
2.1 Reconnect the Internet Connectionr
If the Amazon Music playback error indicates there is some issue with internet connection, first to check whether the song is in HD or Ultra. On Amazon Music app and open the 'Now Playing' page. If it is in HD or Ultra, switch to other audio quality and stream the song again.
If the issue persists, reconnect the internet connection of Wi-Fi or mobile network. If the internet connection is still in question, check its speed with a simple test from a network-testing app.
2.2 Restart Amazon Music App
Sometimes a simple restart of Amazon Music app can help, but make sure to full close Amazon Music app with a force stop first.
On most mobile devices a swipe up from the Home Screen can force stop the Amazon Music app. Now restart Amazon Music app or first to restart the mobile device. On Amazon Music, the Amazon Music playback error message should have disappeared.
2.3 Update Amazon Music App
As stated there can be fixes included in the latest version of Amazon Music app. First is to confirm whether Amazon Music app is updated to the latest version.
On mobile device, go to the app store you used to install Amazon Music app. If an update is available, there is an Update option on the app's detail page. Or on computer device, click Help and select 'About Amazon Music' to confirm the app is updated to the latest version.
2.4 Clear Amazon Music Cache
Sometimes the playback error is caused by the corrupt cache on your device, thus Amazon Music cannot access enough data to run well. To clear cache on Amazon Music will set more space free and let music stream fine in Amazon Music.
Part 3. Troubleshooting to the Specific Issues
If you find no fix above works, we also have a detailed instructions to address specific problems, like Amazon Music not playing and keeps stopping.
#Issue 1. Amazon Music Exception 119/180
Different from the "Error 200 Amazon Music" on the app's download page, "Amazon Music Exception 119" is also one of Amazon Music errors but is about Amazon Music user authentication - that is encoded in 119. This happens when Amazon Music failed to authenticate user exception 119, which won't let user log in with a message of 'Account error, failed to authenticate user. Exception #119.'
Amazon Music Family Plan can cause the issue of "Amazon Music failed to authenticate user" because there are 6 accounts which could be missed up when streaming at the same moment across multiple devices. Notice if there is also an error warning on Amazon Music about the app's device restriction other than "Amazon Music Exception 199" while attempting to log in to the Amazon account. If this is the case, stop the other 5 accounts and check the issue on one device.
It's also possible that Amazon Music services, aka Amazon Music subscriptions are to blame. Sometimes users' in-app account has expired or cancelled and Amazon Music failed to authenticate user, thus sorting this situation to an "Amazon Music Exception 119" in mistake. In this case, you'd better check your subscription in your Amazon Music Settings.
What is 'Amazon Music Exception 119' on the log in page? How can I fix it to log in to my Amazon Music account? This article offers both basic and extra troubleshooting steps.
#Issue 2. Amazon Music Not Playing Songs
Remove and Re-create Playlists
If your Amazon Music failing to play your playlists, you can delete the entire playlist and recreate it anew. Alternatively, if there are songs greyed out in a playlist on Amazon Music, you can simply remove those specific tracks. Subsequently, you should be able to play your playlists without hindrance. To remove a song from your playlist, open the playlist, right-click the desired song, and select "Remove from Playlist".
Adjust Streaming Audio Quality
Make sure to open the Amazon Music app and check the settings for streaming audio quality. For example, if you want to listen to Amazon Music HD content, you need to set the audio quality to HD. If you don't do this, you might encounter issues playing Amazon Music. Therefore, consider changing the streaming audio quality in the Amazon Music app.
If you are an Amazon Music fan, you've probably had a bad experience with Amazon Music app not playing songs. Here we'll tell 2 different situations and several available methods.
#Issue 3. Amazon Music Keeps Stopping
Reload the Amazon Music Library
Similar to the Amazon Music mobile app, the desktop app also has the feature of reloading library. Within the Amazon Music app on your computer, go to your profile icon and click on Settings. Scroll down to the bottom to click on Reload Library bar.
Activate Hardware Accelerated Rendering
Hardware Accelerated Rendering is a feature that enables an application to utilize the computer's hardware, particularly the GPU, for rendering tasks instead of depending solely on the CPU. This feature offloads demanding graphics tasks to the GPU, leading to improved performance and quicker rendering times. To resolve the issue of Amazon Music frequently stopping, you can enable this option by navigating to Profile > Settings. Then, scroll down and toggle the switch next to the "Enable hardware accelerated rendering" option.
Why does my Amazon Music keep stopping? How to troubleshoot 'Amazon Music stops playing after one song or a few songs' immediately? This article will give you the full answer.
#Issue 4. Amazon Music Shuffle Only
Upgrade to Unlimited Plan
If you don't want to pay extra money for Amazon Music subscription, a temporary workaround is to uninstall the current version of Amazon Music app and return to an earlier version. Here we recommend you go to uptodown.com to download the Amazon Music older version.
Return to the Older Version of Amazon Music App
If you don't want to pay extra money for Amazon Music subscription, a temporary workaround is to uninstall the current version of Amazon Music app and return to an earlier version. Here we recommend you go to uptodown.com to download the Amazon Music older version.
If you want to turn off the shuffle mode on Amazon Music, check this out. No matter you are Amazon Music Prime or Unlimited member, we introduce 5 workarounds for you to stop Amazon Music from shuffling.
Part 4. Best Solution to Play Amazon Music without Any Playback Error
To avoid any Amazon Music playback error in the future, you can download all your favorite tracks for offline listening with your Prime or Unlimited subscription. Yet, you can only listen to them within Amazon ecosystem, since all the Amazon tracks are protected by DRM. Also, all the downloaded tracks won't be access again once your subscription expires.
Fortunately, you can utilize a third-party tool called ViWizard Amazon Music Converter, which allows you to download all the Amazon songs you want as local files. Then you can listen to them outside Amazon Music, free of the most frustrating Amazon Music playback error. You can even uninstall Amazon Music app freely. More than just downloading, it also lets users set the output parameters, including channel, sample rate and bit rate of music tracks to improve the overall listening experience or let Amazon Music tracks sound the same with parameters settings. Also output formats like MP3, M4A, M4B, AAC, WAV and FLAC format can be converted into.
Key Features of ViWizard Amazon Music Converter
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- Download songs from Amazon Music Prime, Unlimited, and HD Music
- Convert Amazon Music songs to MP3, AAC, M4A, M4B, FLAC, and WAV
- Retain the original ID3 tags and lossless audio quality of Amazon Music
- Support customizing the output audio parameters for Amazon Music
Step 1Launch ViWizard Amazon Music Converter
Select a version of ViWizard Amazon Music Converter for the computer device. Please make sure the Amazon Music desktop app is installed and the account with subscription is logged in. Launch ViWizard and it will launch or relaunch Amazon Music desktop app. With the access to music from Amazon, feel free to select and add music tracks to ViWizard by a simple drag-and-drop.
Step 2Improve Listening Experience
To improve the overall listening experience, all the output parameters should be done in ViWizard. Click the menu icon and select 'Preferences' to open a new window and check all the output parameters settings. For streaming music fine, the universal MP3 is recommended. Noted the most important bit rate here. Your listening experience with the music tracks can set as Amazon Music's standard 256kbps or HD Music's 356kbps. Don't forget to click 'OK' button to save the settings here.
Step 3Download and Convert Amazon Music
Now click the 'Covert' button, all the added Amazon Music tracks are downloaded in ViWizard Amazon Music Converter with new settings. At a 5x speed, the conversion will finish within a few moments. Later a click on the file icon at the bottom can open the output folder where the downloaded files are. You'll be surprised to find the listening experience has been improved and there's no Amazon Music playback error.
Conclusion
Now you've learnt how to fix amazon music playback error. Hope the fixes we collected can help and the playback error Amazon Music won't come up to interrupt the music streaming. Remember that ViWizard Amazon Music Converter offers continuous help with all kinds of Amazon Music errors. Try it and you'll find out.
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Adam Gorden, the digital media specialist at ViWizard, is dedicated to providing the best solutions for digital media management, including audio and video conversion, file optimization, and media workflow enhancements.
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