How to Fix Amazon Music App Not Working on Android Phone

According to the reports from Android users, there're various issues with the Amazon Music app for Android such as the app keeps crashing, especially after an app update. We confirm these serious problems come with the app itself instead of the Android device, which is frustrating for Android users.

During our exploration, we've set out to find and collect some efficient methods to solve most issues with the Amazon Music app for Android. You can try to pick up your device to follow this step-by-step guide to fix the Amazon Music app. If you don't want to use the Amazon Music app any more, you can also have the benefits to some alternatives in this post.

Part 1. How to Fix Amazon Music for Android Not Working

If you find there're serious issues with the Amazon Music app for Android on your device, please try these methods.

Method 1: Force Stop Amazon Music App

The truth is, a force stop of the Amazon Music app is efficient to fix issue like the app keeps crashing. You can choose to force stop the app from the Home screen or go to phone settings of the app to force stop it.

Option 1: force stop the app from Home screen

1. Swipe from the bottom of the Home screen of the Android device. This will open the apps' preview.

2. Swiple left or right and pause on the preview of the Amazon Music app.

3. Swipe up the Amazon Music app's preview. This should force stop the Amazon Music app.

Option 2: force stop the app in Settings

1. From the Home screen of the Android device, go to Settings.

2. Scroll to Apps & Notifications > App info > Amazon Music.

3. In the app setting of Amazon Music, choose Force Stop.

You're also recommended to close or force stop all the apps for Android to make it work for your device. After that, restart the Amazon Music app. You may also need to restart the device for a better performance.

Method 2: Change App Setting

If you use the Samsung Galaxy Android 6, 7, and 8 devices, please turn off the battery restrictions setting.

1. From the Home screen of the Android device, open the Settings menu.

2. Go to Device Maintenance > Battery > Battery Usage.

3. From the top right corner of the action bar, tap the More button > Optimize Battery Usage.

4. On the Optimize Battery Usage screen, switch to the All Apps list from the drop-down to see all the apps on your device.

5. Turn off to exclude Onfleet from the battery restrictions.

Method 3: Switch to Another Network

If you are on a slow internet connection, you can choose to reestablish it or switch to another network that works fine with other Android applications.

Option 1. reestablish the network connection

1. Swipe down from the top of the Home screen to reveal the device's control panel.

2. Tap "Mobile data" or "Wi-Fi" to switch it off for a good 30 seconds.

3. Tap "Mobile data" or "Wi-Fi" to switch it on to reestablish the network for the Amazon Music app for Android.

Option 2. switch to another network connection

1. Swipe down from the top of the Home screen to open the control panel of the device.

2. If you wish to switch to "Wi-Fi" from the "Mobile data", switch off the "Mobile data" and then switch on "Wi-Fi". You may be required to select your Wi-Fi connection form the list and enter the password to connect to it.

3. If you wish to switch to "Mobile data" from "Wi-Fi", switch on "mobile data" and then switch off "Wi-Fi". You may also need to open the Amazon Music app to confirm the "Settings" allows for "Cellular".

Method 5: Clear Amazon Music Cache

You may also need to clear the cache of the Amazon Music app.

Option 1: clear Amazon Music cache from app Settings

1. Open the Amazon Music app.

2. Tap the Settings icon in the upper right corner.

3. Go to Settings > Storage > Clear Cache.

Option 2: clear Amazon Music cache from device Settings

1. From the Home screen of the Android device, go to Settings.

2. Scroll to Apps & Notifications > App info > Amazon Music.

3. In the app setting of Amazon Music, choose Clear Cache.

Method 6: Uninstall the Amazon Music App

If all the methods won't work for you, you must uninstall the Amazon Music app from the Home screen or Google Play Store app, then reinstall the latest version of it to your device.

Option 1. Delete the Amazon Music app from Home screen

1. From the Home screen of the device, long-press on the Amazon Music app icon > Delete.

2. Confirm the uninstallation.

Option 2. Delete the Amazon Music app from Google Play Store

1. Open the Google Play Store app.

2. At the top right, tap the Profile icon > Manage apps & devices > Manage.

3. Scroll to the Amazon Music app > Uninstall.

You'll also need to reinstall the Amazon Music app to your Android device. This will reinstall the latest version of the app.

1. Open the Google Play Store app.

2. Use the Search tool > Amazon Music app for Android > Install.

You can open the Amazon Music app to log in with your Amazon credentials to check if the issue persists.

Part 2. Alternative to Download Amazon Music Files for Android

With the expansion of the Amazon Music catalog, now both Prime and Unlimited subscribers can access up to 90 million songs. However, even the Amazon Music app works fine one some mobile devices, Prime members can only shuffle the songs or play the songs from All-Access playlist instead.

If you wish to play Amazon Music you want without the Amazon Music app, you can choose to download the actual files of the desired Amazon Music contents for your Android device. All you need is a powerful Amazon Music converter.

ViWizard Amazon Music Converter is the best Amazon Music downloader for all Amazon Music user to download DRM-free files in MP3, M4A, M4B, AAC, WAV and FLAC from Amazon Music catalog. This means you can take the actual files to more places with your Android device. The best part of this ViWIzard software is that the lossless quality and full ID3 tags will be kept. You can use your computer device to downlaod either Windows or Mac version of this software, then you can transfer the files to your Android device.

Step 1Add the Amazon Music tracks to ViWizard

Launch the ViWizard Amazon Music Converter and wait until it opens the Amazon Music desktop app. Now you can go to the desired contents to add to ViWizard via drags-and-drops.

Step 2Customize the Format Settings of ViWizard

You can now customize the format settings to download the DRM-free files. Click the menu icon > Preferences > Convert > Output format, and select the MP3 audio file format from the drop-down list. Click the OK button to save this change.

Step 3Download the Amazon Music tracks with ViWizard

Back to the ViWizard screen, click the Convert button and ViWizard will take care of the rest. You can click the Converted button to open the history menu to check for some specific files. Or an output folder will pop up when all the added files are downloaded.

Step 4Transfer the Amazon Music files to Android

Connect the Android device to your computer by using a USB cable. You should also confirm you Android device allows for File Transfer on the screen. When you are viewing the file transfer window, drag and drop the file or folder to it. When the transfer is complete, disconnect the device and open the Files app to check the files.

Part 3. Alternative to Play Amazon Music Files with Poweramp

Since the most difficult part has been solved with the ViWiard Amazon Music Converter, you can have the benefits to some best alternative apps, such as the Poweramp Media Player for Android phone. Here we'd like to share how to import Amazon Music files to Poweramp Media Player for Android.

How to Set Up Poweramp Media Player on Android

1. Open the Google Play Store app to search for "Poweramp Media Player".

2. Install the Poweramp Media Player to your Android device.

How to Import Amazon Music Files to Poweramp

1. Once installed, open the Poweramp app.

2. Go to Library > All Songs.

3. Tap on the More button > Select Folders.

4. Under the "Folders Selection", tap on the Enable button next to the storage you want to select as the source.

5. Locate the folder where the transferred Amazon Music files are stored under. Tap on USE THIS Folder.

6. Poweramp will display all the Amazon Music files. You can start to play these files with Poweramp with various features.